Reservation Policy

Booking Process:

Reservations can be made online, by phone, or in person.

A deposit may be required to secure a reservation, especially for dragon boat teams.

Cancellation Policy:

Cancellations must be made 2 days in advance.

In case of inclement weather or unforeseen circumstances, the

company reserves the right to cancel or reschedule reservations.

Late Arrivals and Early Departures:

Late arrivals may result in a shortened rental period or cancellation of the reservation.

Early departures and/or last minute cancellation will not result in refunds nor rescheduling.

Asset Usage Policy

Equipment Usage:

All equipment must be used in a safe and responsible manner.

Customers are responsible for any damage or loss of equipment. Life jackets must be worn at all times, as required by law.

Facility Usage:

Customers must adhere to all posted rules and regulations. Food, drinks and Smoking are prohibited in certain areas to prevent damage.

Littering is strictly prohibited.

Safety Guidelines:

Obey all safety signs and warnings. Swimming is strictly prohibited.

Do not dive or jump into the water.

Avoid using electronic devices near water.

General Rules and Regulations

Conduct:

Customers must behave in a respectful and courteous manner.

Disruptive or inappropriate behavior will not be tolerated.

Alcohol consumption is prohibited on the premises.

Liability Waiver:

By using our services, customers agree to release the company from liability for any injuries or damages.

Photography and Videography:

Photography and videography are permitted for personal use only.

Commercial photography or videography requires prior permission.

Enforcement

The company reserves the right to refuse service to anyone who violates these rules and regulations.

The company may impose additional fees or penalties for violations.

Privacy and policy: explain how you collect, use, and protect personal information.

The Kayak Club collects information about its customers during the booking process through direct feedback via WhatsApp. Information provided by customers during the booking process such as their name, email address, and payment information provided is considered private, and The Kayak Club will not sell this personal information to third parties. This information will be used to process their booking in a timely fashion.

Purpose of collecting information: For processing the booking request. To verify the costs of the services provided. To be able to contact our clients in case of any service-related changes. For billing purposes.

Data Protection Policy: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The information provided by customers and visitors of The Kayak Club will be held only by The Kayak Club. Your information will not be given or sold to any outside organization for its use in marketing or any other promotional purposes.

Use of your information: The information from our clients and visitors will be used by The Kayak Club for market analysis and production of internal reports, for marketing our products and services generally, and (subject to any objection or preference you may indicate when submitting your details to us) for sending information to you about our products and services from time to time. In case of any objection from any of our clients and visitors on the same, necessary action will be taken. Legal Disclosure of Your Information We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Transaction Security: All transactions occur through secure server. That means that we use encryption to secure information sent from your computer to our servers.